WHA Patient Satisfaction Scores

Using Our Patient Satisfaction Scores

Most physician practices claim to have satisfied patients - at Wilmington Health Associates, we actually measure patient satisfaction by asking our patients. Our patient satisfaction survey is conducted by a third party research firm to assure that we are getting the most accurate feedback available.

We evaluate nearly all aspects of our patient visits. From office and nursing staff to doctors and wait times, we want to understand where we need to improve the service level to each and every Wilmington Health Associates patient. Once the data is collected, our managment team goes to work attempting to implement policies and procedures to improve our scores.

Our Current Results

Below you will find the results of our most recent survey. Please take some time to review our current scores and check back often to see how we have improved.

Key Findings

  • Wilmington Health Associates was rated higher on every survey question than a national average of similarly sized medical groups.

  • Over 94% of our patients said they would recommend their doctor to their friends and family.

  • Over 95% of the patients surveyed rated the friendliness and helpfulness of our staff as "Very Good" or "Excellent".

overall patient satisfaction results graph

Survey Questions

  1. How would you rate the friendliness and helpfulness of the staff?
  2. How would you rate the comfort of the waiting area?
  3. How would you rate how long you had to wait in the waiting area?
  4. How would you rate how long you had to wait in the exam room?
  5. How would you rate the personal manner (courtesy, respect, sensitivity, friendliness) of the doctor?
  6. How would you rate the skills (thoroughness, carefulness, competence) of the doctor?
  7. What is the likelihood of you recommending the doctor to your friends or family?
  8. How would you rate getting an appointment as soon as you wanted?
  9. When you call the office, how would you rate getting the help or advice you need?
  10. Considering all aspects of the office, would you say that you are completely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?